FAQ

Questions About Plans & Pricing

If any questions remain unanswered, feel free to contact us.

Can we use our own phishing awareness training content?

Yes. PhishingBox allows users to choose from many training options based on the actions of the phishing target. These options can include providing an immediate message, redirecting to a customizable training page in PhishingBox, or redirecting the user to a third-party hosted page.

What kind of invoicing options do I have?

You may invoice monthly or upfront for the year. Either way, the license term is annual.

What is included in a PhishingBox license?

Included features depend on the plan you choose. PhishingBox licenses can include phishing simulation, training moments, integrations, and support, while higher tiers add features like the Learning Management System, API access, dedicated training portals, custom course creation, expanded course libraries, callback phishing, KillPhish AI, and Security Inbox.

Can we increase seats or usage during our term?

Yes. PhishingBox pricing is designed to scale as your program grows. If your organization needs more seats, expanded usage, or a different plan structure during your term, our team can help you review the best fit for your environment.

Can we choose where our data is hosted?

Yes. PhishingBox offers hosted regional infrastructure in the United States and the European Union so organizations can align deployments with security, privacy, and data residency requirements. Learn more about Secure Global Cloud and data residency options.

Does pricing include onboarding and support?

Yes. PhishingBox includes onboarding and ongoing support so teams can get up and running quickly. Clients can work with our onboarding and customer success teams during setup and continue to access support through email, live chat, phone, and account guidance as needed.

What types of phishing simulations does PhishingBox support?

PhishingBox supports a wide range of phishing simulation formats, including multi-stage email campaigns that move from an email to a landing page and training page, callback phishing, attachment-based phishing, QR code phishing, and reply-to-only phishing scenarios.

How large is the PhishingBox template library?

The PhishingBox template library includes more than 1,000 templates across phishing emails, landing pages, training pages, and training emails, giving teams a broad starting point for building realistic campaigns.

How often is the phishing template library updated?

The PhishingBox template library is updated almost daily, Monday through Friday, so teams can continue to use fresh examples that reflect current phishing tactics and training needs.

What metrics are available for phishing campaigns?

PhishingBox tracks campaign activity such as email opens, link clicks, landing page interactions, email replies, QR code scans, reported emails, training completion, attachment views, callback numbers dialed, and callback PIN entries.

How long does it take to set up and start using PhishingBox?

In most cases, setup can be completed in under 20 minutes by following our guide. We also offer free onboarding, which can be completed in a single call with the PhishingBox Customer Success team.

What training is included?

The Professional package includes more than 75 cybersecurity courses, along with hundreds of training emails and training pages that can be used to reinforce learning during phishing simulations and awareness campaigns. You can sign up for a free trial to explore the course experience and test the training content before choosing a plan.

Can users be synced dynamically or automatically?

Yes. PhishingBox offers integrations that can sync users from directories such as Microsoft 365 and Google Workspace, helping teams keep user lists current without relying only on manual imports.

Does PhishingBox offer an API?

Yes. PhishingBox includes a RESTful API with comprehensive endpoints for teams that want to connect platform data, user workflows, campaign activity, or reporting with other internal systems.

Does PhishingBox integrate with LMS platforms or other security tools?

Yes. PhishingBox integrates with many LMS platforms and security tools so organizations can connect training, reporting, identity, and security workflows. More details are available on the PhishingBox integrations page.

FAQ

Questions Partners Ask About MSP / Reseller Pricing

Get a quick view of how the MSP / Reseller calculator handles monthly phishing email bundles, seat consumption pricing, annual projections, custom pricing thresholds, and partner-fit conversations.

We are an audit firm. Is the multi-client MSP license right for us?

Yes. If your firm is providing phishing testing to clients as part of an overall solution, the PhishingBox phishing simulator streamlines this process through template creation, test authorization, and reporting.

Does PhishingBox market to or contact the clients we test?

No. PhishingBox does not intentionally market to, or contact, the clients you conduct phishing tests for.

What is included in the base MSP / Reseller Flex plan?

The base plan includes the selected monthly phishing email allowance and 50 professional seats. The calculator then adds any extra standard, professional, or enterprise seats on top of that recurring base so partners can model a blended client program.

When should I use phishing emails instead of sub-account seats?

Use phishing emails when the partner is running tests centrally from the reseller account and the client does not need dedicated platform access. Use sub-account seats when the client needs its own account, its own experience, and unlimited phishing testing within that dedicated environment.

How are added seat charges calculated each month?

Added seats are billed as monthly consumption. Standard, Professional, and Enterprise seats are each calculated separately, and the active seat count for that package determines the rate band used for the estimate.

Do different seat packages share the same pricing tier?

No. Each seat package has its own pricing ladder. Standard seats follow the Standard ladder, Professional seats follow the Professional ladder, and Enterprise seats follow the Enterprise ladder, so partners can model each package independently.

What does the annual projection mean on this calculator?

The annual projection is the current monthly recurring estimate multiplied across twelve months. One-time charges, when applicable, are shown separately so partners can distinguish between ongoing recurring revenue and non-recurring items.

What happens if a seat type goes above 100,000 users?

The calculator flags that tier for custom pricing once it moves above 100,000 seats. That helps the partner team step in with a more tailored quote for unusually large environments or more complex rollout needs.

Can I talk with someone about packaging, white-labeling, or reseller fit before I decide?

Yes. Use the calculator’s Speak to Someone button to open the partner scheduling flow and book time with the team that handles MSP / Reseller pricing, packaging, and onboarding conversations.

MSP / Reseller Partner Benefits

Build a stronger recurring service with platform capabilities already designed for multi-client delivery, private labeling, client reporting, and partner-led growth.

  • Multi-Client DeliveryRun phishing testing, awareness delivery, and client workflows from one platform.
  • Private LabelingWhite-label the portal and client-facing experience so your brand stays front and center.
  • Flexible Training ContentUse built-in courses, partner content, or your own LMS workflows as needed.
  • API + IntegrationsSupport onboarding, dashboards, and reporting connections with your existing systems.
  • Partner Sales SupportUse partner marketing material and support resources to strengthen positioning and growth.
  • Client Reporting VisibilityShow measurable progress, program value, and risk reduction over time.
Private Label Ready Present your own brand while PhishingBox powers the system behind the scenes.
Built for MSPs Support multi-client delivery, training workflows, and reporting from a single partner-friendly platform.
White-label Brand the experience for your clients
API Ready Connect reporting and onboarding workflows
Training + Testing Deliver recurring client value from one system