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Search help articles for campaigns, targets, safelisting, templates, reports, and settings.
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- Open support.phishingbox.com
Customer Support
PhishingBox Customer Support
Search help articles or contact our support team for help.
Support hours: Monday-Friday, 8am-8pm ET | Email: support@phishingbox.com
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Phishing Simulation
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PhishingBox reviews the problem
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Start with searchable help articles, sign into the portal for chat, or call our support team when you need direct help during support hours.
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Sign in to the correct portal instance to chat with support during support hours.
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- Use for active campaigns
- Keep account context nearby
Call Customer Support
Call support for onboarding, troubleshooting, and time-sensitive platform questions.
- Monday-Friday, 8am-8pm ET
- US-based support staff
- Use for urgent rollout help
Popular Articles
Start with these support guides
These are the most useful help articles for launching campaigns, preparing targets, configuring delivery, and reviewing results.
Getting Started
Quick-start steps for your first phishing campaign, target domain verification, groups, templates, safelisting, and launch.
Create Campaign
Walk through campaign type, schedule, targets, templates, course auto-enroll, and campaign review.
Groups and Targets
Create groups, import targets, and prepare the audiences used in phishing simulations and training workflows.
Safelisting Basics
Review common safelisting methods so phishing and training emails can reach user inboxes reliably.
Prebuilt Templates
Add pre-made templates to your account and use the template library as a starting point for campaigns.
Campaign Details
Understand campaign metrics, detailed data, tests, emails, templates, and the information available after launch.
Phishing Settings
Configure IP filters, verified IPs, template defaults, user agent filters, and related phishing campaign settings.
Report Generator
Find report options and reporting workflows for sharing phishing simulation results with stakeholders.
Search Articles
Open support.phishingbox.com
Search Help Articles
Find help articles for each area of the PhishingBox platform, including campaigns, targets, safelisting, templates, reports, settings, and account workflows.
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FAQ
PhishingBox support questions
Find the right help article or contact option for PhishingBox platform support.
Where should I start if I am new to PhishingBox?
Start with the Getting Started guide. It links the core setup steps for target domains, groups, templates, safelisting, and your first campaign.
Can I search support articles from this page?
Yes. Use the help article search on this page to search locally indexed titles and article body text. Selecting a result opens the full article on support.phishingbox.com.
When can I call support, and what number should I use?
Phone support is available Monday-Friday, 8am-8pm ET. Call 877.634.6847 to reach the PhishingBox support team for onboarding, troubleshooting, or urgent platform questions.
Can I email the support team?
Yes. Email support@phishingbox.com for help with PhishingBox platform questions, account workflows, and support article guidance.
Which articles help with campaigns, targets, templates, and reports?
Useful starting points include Create Campaign, Create Groups and Import Targets, How to add pre-made templates, and Report Generator.