Customer Success Team

Once you’re signed up, we really get to work with our onboarding process to get you familiar with the phishing simulation platform, its features, and available integrations and training options. Want a more hands-on approach with regular check-ins and assistance in creating your first campaign? No problem. Don’t need us looking over your shoulder? We can give you space too!

US-based Support Staff

When customers reach out to us via phone, online chat, or email, they speak to the creators headquartered in Lexington, Kentucky. Why get support from someone reading a script when you can talk to the people who wrote the script on phishing simulation?

Template Editor

Dedicated Account Representatives

Some companies silo departments; that’s not our approach. Your sales person is a subject matter expert on cybersecurity and our platform’s capabilities and solutions. We pride ourselves on being committed to our customers, ready to answer questions or address problems as they arise.


Top Features

  • Straight-from-the-source approach
  • Network of assistance
  • Preferred communication channel(s)
  • Tailored onboarding
  • Customer advocacy
Template Editor

Frequently Asked Questions

If any questions remain unanswered, feel free to contact us.

Our support library contains FAQs and a user guide, providing plenty of guidance on common problems and resolutions to get you up and running in no time. If you’ve submitted a ticket, our team will address items in the order they’re received once normal operating hours resume with a caveat for severity and case escalation(s).
During the onboarding process, if you’re looking for a simple solution with random templates, we can take that time to ensure your campaign is synced with your target database and will deliver random templates for training accordingly.
We’re here to support and serve our customers to ensure they have a pleasant experience with our platform. If you want to make your own templates but aren’t familiar with our editor, our team can certainly give you pointers and tips as well as point you to the searchable index that may already provide what you’re looking for!