Our team is here to assist and ensure your phishing simulations are executed properly.
Customer Success Team
Once you’re signed up, we really get to work with our onboarding process to get you familiar with the phishing simulation platform, its features, and available integrations and training options. Want a more hands-on approach with regular check-ins and assistance in creating your first campaign? No problem. Don’t need us looking over your shoulder? We can give you space too!
US-based Support Staff
When customers reach out to us via phone, online chat, or email, they speak to the creators headquartered in Lexington, Kentucky. Why get support from someone reading a script when you can talk to the people who wrote the script on phishing simulation?
Dedicated Account Representatives
Some companies silo departments; that’s not our approach. Your sales person is a subject matter expert on cybersecurity and our platform’s capabilities and solutions. We pride ourselves on being committed to our customers, ready to answer questions or address problems as they arise.
- Straight-from-the-source approach
- Network of assistance
- Preferred communication channel(s)
- Tailored onboarding
- Customer advocacy