Technical Support Specialist

Job description

We are seeking a Part-Time Technical Support Specialist to join our team. This role offers 20–30 hours per week, with availability required for three evenings per week between 5–8 PM ET (including Fridays). In this role, you’ll assist customers via tickets, chat, and phone, ensuring their issues are resolved quickly and thoroughly. You’ll work closely with development and QA teams to identify software issues, document solutions, and contribute to continuous product improvement through detailed feedback and technical documentation

PhishingBox is a proud Equal Opportunity Employer.

Requirements

Technical writing skills
Strong written and verbal communication skills
Managing multiple tickets or tasks efficiently
Ability to complete tasks independently
Understanding of web technologies (HTTP, APIs, browsers, cookies, sessions)
Familiarity with debugging tools (browser dev tools, network logs)
Awareness of SaaS application structure (front-end, back-end, and integrations)
Ability to reproduce and document customer issues
Familiarity with logs, error messages, and issue escalation processes

Bonus

Experience with Gsuite and MS admin functions to support our integrations
Experience using CRM or ticketing systems (Zendesk, Freshdesk, HubSpot, etc.)
Email Server Administration Knowledge, SPAM RBLs, SPF, DMARC, Greylisting etc.
Experience SQL operations and query knowledge
Experience working with popular APIs
Microsoft Graph, SSO Providers, LMS, HIRS, etc.
Amazon Web Services (AWS)
Mobile development experience using Xamarin along with Android development (Java or Kotlin) or Apple iOS development (Swift or Objective C) experience.

We will pay reasonable expenses for relocation assistance to move to Lexington, KY and work full-time with our team here.