Customer Success Associate

Phishingbox is a growing cyber security company in downtown Lexington, KY that’s looking for a passionate customer success associate. With a customer-facing focus, we are looking for an individual who has a passion for helping clients.

• In charge of onboarding
• Assess client usage of the platform and proactively reach out to those at risk
• Educate customers on new features, and solutions to issues they might experience
• Facilitate company-wide customer feedback loop
• Assist account renewals and increase renewals rates
• Compile and Prepare reports on a weekly, monthly, and quarterly basis
• Work with technical support to solve any problems experienced on the platform by customers
• Give feedback about ways to improve user experience on the platform

• Excellent written and verbal communication skills with high emotional intelligence
• Ability to convey technical concepts to a variety of audiences
• Business acumen and ability to tie software product to business outcomes
• Work experience in a business environment that is expanding and changing
• Structuring regular business reviews, including analyzing data and creating a presentation
• Analytical and process-oriented mindset with great attention to details 

• Actual compensation offered will be based on experience and skills
• Target $38,000 to $48,000 annual compensation, contingent on qualifications 

• Paid vacation
• Paid sick days
• Relaxed dress code
• Friday staff lunch
• Great healthcare benefits
  • Medical
  • Dental
  • Vision