Customer Success Associate

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PhishingBox a fast-growing company with amazing opportunities to grow your career

Phishingbox is a growing cyber security company in downtown Lexington, KY that’s looking for a passionate customer success associate. With a customer-facing focus, we are looking for an individual who has a passion for helping clients.

Responsibilities:
  • In charge of onboarding
  • Assess client usage of the platform and proactively reach out to those at risk
  • Educate customers on new features, and solutions to issues they might experience
  • Facilitate company-wide customer feedback loop
  • Assist account renewals and increase renewals rates
  • Compile and Prepare reports on a weekly, monthly, and quarterly basis
  • Work with technical support to solve any problems experienced on the platform by customers
  • Give feedback about ways to improve user experience on the platform
 
Experience:
  • Excellent written and verbal communication skills with high emotional intelligence
  • Ability to convey technical concepts to a variety of audiences
  • Business acumen and ability to tie software product to business outcomes
  • Work experience in a business environment that is expanding and changing
  • Structuring regular business reviews, including analyzing data and creating a presentation
  • Analytical and process-oriented mindset with great attention to details 
 
Compensation:
  • Actual compensation offered will be based on experience and skills
  • Target $38,000 to $48,000 annual compensation, contingent on qualifications 
 
Benefits at PhishingBox:
  • Paid vacation
  • Paid sick days
  • Relaxed dress code
  • Friday staff lunch
  • Great healthcare benefits
    • Medical
    • Dental
    • Vision
 
Job Type: Full-time
 
 
 

 

Are you ready?

To apply email your resume to jobs@phisingbox.com